covid-19 support

Our message to the
Canberra Region Tourism Industry

These are extraordinary times for our industry and the community.

As a tourism industry we’ve faced unparalleled disruptions this year through bushfires, hailstorms and now COVID-19.  This rapidly evolving situation with Coronavirus and the disruptions to global travel and public events is on a scale unprecedented. The priority right now is public health, and we support our health authorities and all levels of government in the steps they are taking to contain the virus spread.

The NCAA are in constant discussions with Visit Canberra, Territory and Federal Governments, and our national tourism colleagues, on the necessary measures to support businesses under pressure, while preparing the foundations for a fast and strong recovery. Be assured tourism recovery is front and centre in the mind of decision and policy makers.

There are a lot of communiques, EDMs and information being made available to you by the Government’s Health and Tourism Authorities. Through the crisis we’re not going to clog up your inbox unnecessarily repeating information, so we urge you to follow these sources of up to date and official information.

Business Advice, Information and Support

For the latest up-to-date information for businesses on the virus and what you can do to protect yourself, your staff, and your guests, please visit the ACT Government COVID-19 Support Services Hub and the ATIC COVID-19 Business Recovery page for the COVID Recovery and COVID Clean modules.

For up-to-date information regarding the latest restrictions and guidelines to assist you with business operations please see ACT Health and NSW Health.

You can visit for all the federal details for COVID19 and Bushfire affected businesses. We also encourage you to speak soon to your accountant or financial adviser about your situation, and potential to access the tax benefits the Australian Government announced in previous weeks.

Be mindful of your staff, your colleagues and yourself.

These are uncertain and difficult times, and all of us in business will be feeling levels of anxiety. Many of us will have staff and colleagues worried about their own futures, and the health and well-being of their families. If you see signs of anyone not coping as well as they could, don’t hesitate to reach out for support or access some of the following helpful resources.

Anyone needing to talk to someone about how they are going and their concerns, are urged to contact Lifeline on 13 11 14.

COVID-19 Clean Practicing Business

Our COVID-19 Clean Practicing Business accreditation has been recognised through the World Tourism & Travel Council’s ‘Safe Travels’ stamp.

This stamp is global recognition of enhanced health and safety measures, in line with the WTTC global Safe Travels protocols.

The Safe Travels Stamp is being used by countries across the world, and we believe that it will support our industry in the re-opening of international travel.

COVID Support Resources

COVID Recovery Module

Businesses have access to the COVID-19 Business Recovery module in the Quality Tourism Framework dashboard. This tool helps businesses identify strategies on how to respond to the stages of restriction relaxation. 

COVID Clean Module

NCAA have been working with our national organisation, the Australian Tourism Industry Council (ATIC) to create an online, COVID-19 CLEAN business module, based on the Quality Tourism Framework platform. 

Canberra Recovery Plan

View and learn more about the three stage recovery plan for Canberra by the ACT Government that includes which restrictions will be eased when and provides contact details for further information. 

Become a member

Whether you’re organising an event, marketing one of our great attractions, leading a winery or walking tour, running a hotel, training the next generation of industry staff, or working with one of the other many wonderful products in the Canberra Region, a Membership with NCAA has much to offer you.